Cancellation & Refund Policy

Draft for review by the clinic’s legal counsel — the schedule below is a placeholder framework; the clinic’s confirmed terms must replace the bracketed values before publication.

Deposits

A deposit of [amount / %] secures your treatment date, facility slot and accommodation. Deposits are [refundable/partially refundable] up to [X] days before the treatment date.

Cancellation by you

More than [X] days before treatment: [terms]. Between [X] and [Y] days: [terms]. Within [Y] days: [terms]. Documented medical grounds assessed case by case.

Cancellation on medical grounds

If the clinical team cancels for safety — including findings at in-person examination — you receive [refund terms], excluding [any non-recoverable third-party costs, itemized].

Changes

Date changes requested more than [X] days ahead are accommodated where facility schedules allow, [fee terms].

How refunds are paid

To the original payment method within [X] working days of confirmation.