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Your journey, step by step
From first photo to final review, one named coordinator owns your case. This is exactly what happens, in order.
Medical travel goes wrong in the gaps — between the clinic and the hotel, the quote and the final bill, the surgery and the flight home. The Maison journey exists to close those gaps before you ever board a plane. One named coordinator owns your case from the first photo you send: they run your assessment with the clinical team, put your plan and itemized price in writing, build a day-by-day itinerary around your procedure’s real recovery clearance, and stay your single point of contact through ninety days of aftercare.
The steps below are the actual sequence every Maison patient follows, in order, with nothing improvised. Read them once and you will know what happens on every day of your trip — including the days nobody usually plans for: the quiet recovery days at the hotel, your companion’s treatment-day schedule, and the written fly-home clearance that decides when you leave, rather than an airline’s price calendar.
Free photo assessment
Share photos and goals through the consultation form. A coordinator and the clinical team review suitability honestly — including telling you if a procedure is not right for you.
Written plan & quote
You receive a written treatment plan: procedure, named specialist credentials, package inclusions, and total price. No hidden extras added later.
Book with a deposit
A deposit secures your surgery date, hospital slot and hotel. Your coordinator confirms visa guidance and the full day-by-day itinerary.
Arrival in Istanbul
Private airport pickup. Your coordinator and translator accompany you to pre-operative tests and the in-person consultation where the plan is confirmed — or adjusted with your consent.
Treatment day
Performed in an accredited hospital or clinic. Your companion is kept informed throughout, and your coordinator handles everything non-medical.
Supervised recovery
Daily check-ins at your hotel, dressing changes and follow-up appointments, lymphatic massage where relevant — until the team clears you to fly.
90-day aftercare at home
Scheduled remote reviews, photo check-ins and a direct line to the medical team. Longer programmes (hair growth, implant integration) continue to 12 months.
One person. The whole way.
Your patient coordinator is your single point of contact: they run your assessment, build your itinerary, sit beside you (with a translator) at consultations, check on you daily during recovery, and stay your named contact through the 90-day aftercare programme.
Our coordinators’ profiles — name, photo, languages — are being prepared for this page. Every enquiring patient is introduced to their named coordinator in the very first reply.
Bring someone. We plan for two.
Shared logistics
Your quote includes companion accommodation options; transfers and scheduling automatically cover both travellers.
Treatment-day plan
Your companion is kept informed during your procedure and knows exactly where to be and when — no waiting-room guesswork.
Recovery support
We brief your companion on your aftercare plan so the person beside you knows what normal recovery looks like.
Ready when you are.
Share your goals and photos securely. Our care team reviews suitability honestly — including telling you if a procedure is not right for you.
Request your free assessment